CHW Treatment Safety Protocols for Patients and Staff

The Current Guidelines on our Website

The procedures that we will be using to protect you and our staff are outlined below:

  • We will be staggering Doctors’ schedules and appointment times to facilitate social distancing. This may mean that our capacity to care for patients during peak hours of demand will be reduced and may necessitate that you schedule in advance for those peak hours.
  • If you wish to do so, you may choose to wait for your appointment in your car; this is not a requirement. If you prefer to do so, when you arrive in our parking lot you will simply call or text the front desk to let us know you have arrived and are ready for your appointment. When the doctor is ready for you the front desk will call or text and let you know to come in.
  • The front door to the building has an electronic door opener which you can operate with your hip or elbow. We suggest you use this for entering and leaving the building.
  • Before you enter the clinic we ask that you wash your hands in the bathrooms that are on either side of the elevators, or that you use hand sanitizer that is available in the lobby of the building by the elevators or in the clinic. The bathrooms also have automated doors that can be opened with a hip or elbow.
  • We will be leaving our front door open so that you do not have to touch the doorknob coming in or going out. (Sorry, this also means that our puppy friends will not be joining us in the clinic for a while.)
  • We will take your temperature when you come in. Once again, we want to make sure that our staff and other patients are not unwittingly exposed. If you have a fever (temperature in excess of 100.4), we will not be able to care for you on that day. We will ask that you go home, quarantine, and do one of the actions outlined above
  • Additionally, one of the staff will be asking you the questions outlined above. As previously noted, if you answer “yes” to any of these questions, we will not be able to see you that day and will request that you take one of the previously stated actions before returning for care.
  • We will be wearing face coverings (masks) and ask that you do likewise. If you do not happen to have one, we will provide a sanitized and reusable cloth mask which you may use while in the clinic and then drop in a hamper when you depart. The reason we feel that face coverings are important is that they prevent droplet spread of the virus when you cough, sneeze or speak.
  • We will observe strict hand washing/sanitization before we touch you.
  • We are providing a sanitized stylus (which will be in a “clean” bin next to the iPad) for to you use when you sign in. When you finish signing in you will place your used stylus in the “used” bin.
  • We will provide appropriate social distancing in the reception and waiting areas. The chair arms and all “touch points” within the clinic will be regularly sanitized.
  • In order to provide a sanitary treatment surface for you we sanitize each table after each use and then cover that table with a freshly laundered sheet.
  • We ask that you not bring other family members with you for your appointment, unless they are also being treated. The idea here is that we want to limit those coming through the doors to those that are being treated and thus minimize the potential for exposure.
  • We ask that you not linger or lean on the front desk counter and will ask that, if you have not already done so, you leave a credit card number on the account. Your card will then be charged for your appointment when you leave. If you need to pay by credit card or check at the time of the appointment, we will have facility to sanitize both using ultraviolet light sanitizers, however we prefer to keep all transactions ‘paperless’ as much as possible.
  • All therapy and rehab equipment will be sanitized or covered with protective coverings before each use.
  • And finally, we ask for your understanding and patience during this new and uncertain time. We have tried to think of everything that we can do to protect you and our staff, and welcome your suggestions and/or comments.

We apologize for any inconvenience that these procedures might cause you, but, rest assured, we are taking these measures to protect both you and our staff. If you have some special circumstances, please let us know and we will do everything possible to accommodate your needs. If you have any questions or concerns about any of our policies or procedures, do not hesitate to contact the doctors or Nancy. We love and appreciate you and look forward to getting back to a new “normal”.

Updated Policies to supplant the above

  • Before you enter the clinic we ask that you wash your hands in the bathrooms that are on either side of the elevators, or that you use hand sanitizer that is available in the lobby of the building by the elevators or in the clinic. The bathrooms also have automated doors that can be opened with a hip or elbow.
  • We will be leaving our front door open so that you do not have to touch the doorknob coming in or going out.
  • We will take your temperature when you come in. Once again, we want to make sure that our staff and other patients are not unwittingly exposed. If you have a fever (temperature in excess of 100.4), we will not be able to care for you on that day. We will ask that you go home, quarantine, and do one of the actions outlined above
    • If you are fully vaccinated, consistent with current State guidelines, you will not be required to wear a mask while in the clinic. We will not be asking you whether you are vaccinated, and leave it to you to be honest about it. If you are not fully vaccinated, and do not have a mask, just ask for one at the front desk and we can provide one for you.
    • For your comfort our staff will be wearing masks when they are in the treatment area. Front desk staff who are working behind an acrylic shield will not be wearing masks.
  • We will observe strict hand washing/sanitization before we touch you.
  • We are providing a sanitized stylus (which will be in a “clean” bin next to the iPad) for to you use when you sign in. When you finish signing in you will place your used stylus in the “used” bin.
  • We will provide appropriate social distancing in the reception and waiting areas. The chair arms and all “touch points” within the clinic will be regularly sanitized.
  • In order to provide a sanitary treatment surface for you we sanitize each table after each use and then cover that table with a freshly laundered sheet.
  • We ask that you not bring other family members with you for your appointment, unless they are also being treated. The idea here is that we want to limit those coming through the doors to those that are being treated and thus minimize the potential for exposure.
  • All therapy and rehab equipment will be sanitized or covered with protective coverings before each use.
  • And finally, we ask for your understanding and patience during this uncertain time. We have tried to think of everything that we can do to protect you and our staff, and welcome your suggestions and/or comments.

We apologize for any inconvenience that these procedures might cause you, but, rest assured, we are taking these measures to protect both you and our staff. If you have some special circumstances, please let us know and we will do everything possible to accommodate your needs. If you have any questions or concerns about any of our policies or procedures, do not hesitate to contact the doctors or Nancy. We love and appreciate you and look forward to getting back to a new “normal”.